®The finest instrument is the mind.

Enjoy the Performance!

Arrival at the venue 

We recommend that you arrive at the building at least 15 minutes prior to show time. You may enter the building at the box office entrance, the Philosophers Walk entrance or the Ihnatowytz Hall entrance. Koerner Hall and Mazzoleni Hall are located on floor 1; Temerty Theatre is located on Floor 2. If you require assistance please refer to our accessible building information here.  

Food and beverage

Our concessions bars offer beverages and light snacks during intermission and postlude performances. Concessions are cash only. There are no ATMs on premises, but there are some across the street. No food or beverages are permitted in the auditorium. b espresso café is located in the atrium at the TELUS Centre. For a list of area restaurants please click here.

Late arrivals

In the interest of safety and for the comfort of all patrons, latecomers will be seated at RCM’s sole discretion. Once a performance has begun, an usher will seat you at a suitable break as determined by the house manager and/or artist. Due to the nature of some concerts, late arrivals may not be able to sit in their ticketed seats, or be admitted at all.

Cameras and video recorders

Cameras and video recording devices, including smart phones and iPads, are not permitted during performances.

Cell phones and electronic devices

As a courtesy to the artists and your fellow patrons please turn off your mobile devices, and all other audible electronic devices before the concert begins. Please refrain from using any and all social media during the performance. We encourage the use of social media before, during intermission, and following the performance.

Children

With the exception of the Family Concert Series, children under 5 years of age will not be admitted into Koerner Hall concerts.

Dress and grooming

There is no dress code. As a courtesy to others, we ask that you please refrain from wearing perfume, cologne, and other scented personal products to performances.

Conduct

Ticket holder must comply with RCM House Policies. Failure to comply with these rules may result in expulsion or non-admittance at RCM’s discretion.

Conditions of ticket sale

All sales are final. There are no exchanges, refunds, or cancellations unless noted otherwise at time of purchase. Unauthorized resale of tickets is prohibited. The Royal Conservatory is not responsible for tickets purchased through any unauthorized sales channel, and such tickets will not be honoured. Performers, dates, and other details are subject to change without notice. The Conservatory reserves the right to refund the purchase price and refuse admission or expel from the premises without refund any person whose presence or conduct is deemed objectionable. Tickets are only valid for the performance and seat for which it was issued. Ticketholder acknowledges and agrees to assume all risks incidental to any performance for which the ticket was issued, whether occurring before, during or after such performance. Due to the nature of live performances, it is not possible to predict when technical difficulties may occur. Everyone, regardless of age, must have a ticket for admission to all seating areas.